Telecaller Job Description

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Table Of Contents

Learn about the important requirements, obligations, responsibilities, and skills that should be in a telecaller job description.

A telecaller is responsible for contacting new and existing clients by phone for the purpose of generating sales. You will work in a call center of a similar office environment performing outbound telephone calls to solicit new business. You may also receive inbound calls from customers you’ll need to provide support to.

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Telecaller Job Description Template

We are searching for a dedicated, professional Telecaller to join our team. In this role, you will be responsible for performing outbound calls to new and existing customers to generate sales for the company. You will build rapport with customers, listen to and address their needs, and provide a product or service as a solution to their problem.

The candidate should have excellent communication skills and strong critical thinking and problem-solving skills. You should have experience working in a sales environment and be comfortable talking to customers one-on-one, over the phone.

Telecaller Responsibilities

  • Call new and existing clients to generate sales for the company

  • Stay up to date on product offerings, changes, and developments

  • Provide product information to clients

  • Listen to the client's needs and address concerns

  • Take notes during calls to establish client records

  • Record client communication

  • Meet performance objectives and sales quotas

  • Schedule appointments or meetings

  • Attend team meetings

Telecaller Requirements 

  • High school diploma

  • Experience telemarketing or working in customer service

  • Energetic and professional

  • Excellent communication and interpersonal skills

  • Well-organized and detail-oriented

  • Strong problem-solving skills

  • Critical thinking and analytical thinking skills

  • Excellent multitasker with time management skills

  • Sales experience, a plus

Telecaller Duties And Responsibilities

Telephone Sales

Making outbound calls to new and prospective customers. Generate sales from customers, addressing their needs and overcoming objections. Receiving inbound calls and addressing customers’ questions/inquiries, as needed.

Communication and Collaboration

Communicate effectively and be able to provide critical feedback and receive feedback. Communicating and collaborating with senior management and across other departments, as needed. Resolve complaints and issues that may arise.


Provide product information to customers. Meet sales targets and record performance. Perform note-taking during telephone conversations and follow up with customers, as needed. Be comfortable working with a variety of people from different backgrounds and locations.

Customer Service

Performing excellent customer service, addressing customers' needs, and selling relevant products/services. Persuade customers to take action and convince them that the product will help them solve their problems. Provide customer support in answering questions.

Product Knowledge and Recording

Recording calls to note client acceptance for product/service sales. Stay abreast of developments in product offerings. Take note of changes that products undergo, learn the benefits and features, and become a product expert.

Telecaller Salary And Job Outlook

Median National Salary: $30,354/year

Education Required: High school diploma

Number of Jobs: 15,200

Job Growth 2021 – 2031: -4%

The Bottom Line

Use this as a template for your telecaller job description so you can fill this role for your company.

You can change any of the details to fit your specific opening. Here are 20+ free job posting sites that can be of interest to you if you’re looking to post your job listing on multiple job boards.

Post your telecaller job description on ZipRecruiter today!