Learn about the important requirements, obligations, responsibilities, and skills that should be in an IT technician job description.
IT technicians install, repair, and maintain computer systems and networks. They diagnose problems, provide support, and configure hardware and software upgrades. IT technicians may focus on end-user support or network maintenance and security.
Are you looking for an IT technician? You can find one quickly by posting your job opening on ZipRecruiter! Your first job posting is free! You can also explore our guide to the best job posting sites.
IT Technician Job Description Template
We are looking for an experienced IT Technician to provide computer support, maintain and upgrade computer systems, and diagnose and repair hardware and software issues. The successful candidate will have technical expertise, customer service skills, and the ability to solve complex problems with grace under pressure.
IT Technician Responsibilities
-
Provide helpdesk support for end users including customers and employees
-
Set up computer hardware and software for end users
-
Troubleshoot, repair, and maintain computer systems and networks
-
Monitor network performance and security
-
Upgrade computer networks, hardware, and software for performance and security
-
Train users on computer and equipment use
-
Document ongoing computer issues
-
Communicate with team members about recurring problems and brainstorm solutions
IT Technician Requirements
-
Bachelor’s degree, associate degree, or certification in a relevant field
-
At least two years of experience providing multichannel computer support to end users
-
Technical knowledge, which may include database management systems (e.g., Oracle PL/SQL, Apache Hive), operating systems (e.g., iOS, Microsoft Windows Server), networking monitoring software (e.g., Wireshark, Nagios), and security software (e.g., McAfee, Norton)
-
Interpersonal skills including communication, customer service, multitasking, listening, and problem-solving skills
IT Technician Duties And Responsibilities
Provide Helpdesk Support For End Users
Help employees or customers resolve computer or network problems by walking them through the steps of diagnosing and repairing issues. Act as an expert resource for user questions and concerns. Ensure that users upgrade systems and software and back up data on a regular basis.
Install and Upgrade Computer Hardware and Software
Set up computer systems, mobile devices, hardware, software, and networks. Perform regular maintenance on computer equipment and ensure network security. Monitor and enforce user compliance with regular updates, password changes, and other security measures.
Related: Highest Paying Tech Jobs
Train Users How To Use Software and Hardware
Teach customers and employees how to use new systems, software, and hardware. Develop training programs and procedures for current systems and programs. Act as a resource for team leads and individual contributors.
Troubleshoot and Resolve Computer and Network Issues
Monitor and test network availability, performance, and security. Analyze software and hardware problems and come up with solutions. Listen to users’ issues and resolve complaints.
Related: Highest Paying Tech Jobs
Document Recurring Issues and Communicate Them To Management
Note issues as they occur and highlight patterns of network or system problems. Report on ongoing issues to management. Work with team members to resolve issues in a timely manner.
IT Technician Salary And Job Outlook
Median National Salary: $48,771 per year
Education Required: Associate degree for Network Support Specialists; high school diploma plus relevant computer knowledge for User Support Specialists
Number of Jobs: 875,700
Job Growth 2020 – 2030: 6% growth (56,400 jobs)
The Bottom Line
To find the best candidates for your IT Technician open roles, start with the right job description. This outline will help you determine the appropriate combination of technical expertise, people skills, and experience.
Ready to hire? Post your IT Technician job on ZipRecruiter and find skilled candidates near you. You can also explore our guide to the best job posting sites if you want to post your job opening in multiple places.
