Learn about the important requirements, obligations, responsibilities, and skills that should be in a cashier job description.
A Cashier’s primary responsibilities include taking inventory of products and completing transactions. Customer service is also expected as part of this role, so they should be ready to provide customers with excellent service.
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Cashier Job Description Template
Our store is hiring cashiers! You will handle transactions and ensure that the customer experience is seamless. Cashier responsibilities are included, but not limited to, taking cash and card payments, managing the cash register and counter, and gift-wrapping purchases. Successful candidates can handle customer complaints with a calm attitude, be willing to learn new things, and maintain an organized, neat workspace. This job often requires working in a fast-paced environment, so time management skills and a good work ethic are also helpful.
Cashier Responsibilities
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Providing excellent customer service by greeting customers, providing recommendations, and helping them get the items they are looking for
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Balancing the cash register, including counting the drawer and reporting any discrepancies to management
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Handling cash, card, and other types of transactions
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Explaining new promotions and offers to customers
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Handling refunds and dealing with customer complaints and inquiries
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Answering the phone and communicating effectively with customers
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Gift-wrapping purchases, or wrapping easily breakable items
Cashier Requirements
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High school diploma, GED, or equivalent certification
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Prior experience in a customer service or retail sales role is preferred
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Proficient in math skills, including being able to make change for cash transactions
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Able to lift over 25 pounds and stand for long periods of time
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Positive attitude, especially when working under pressure or in a fast-paced environment
Cashier Duties and Responsibilities
Cashiers interact with customers regularly, so most of their duties revolve around that. However, they are responsible for more behind-the-scenes duties. Here are some of the most common tasks a cashier might complete during their shift.
Providing excellent customer service by greeting customers, providing recommendations, and helping them get the items they are looking for
A cashier should be comfortable greeting customers and asking them if they need assistance as they enter the store. They should also assist if a person requests specific help, such as looking for a particular item or wanting to order something online. Successful candidates are self-starters and can work independently, without prompting.
Handling cash, card, and other types of transactions
Cashiers spend the majority of their time behind the register, handling different types of transactions. Basic math skills like counting change come in handy for this responsibility. They will also be required to use credit card machines or computer programs to process debit and credit transactions, so some technological literacy is also practical.
Balancing the cash register, including counting the drawer and reporting any discrepancies to management
While a manager is responsible for making the final drawer count before closing, cashiers may be asked to assist with these tasks. Like handling transactions, candidates for a cashier role should have basic math skills to count and balance a drawer accurately.
Related: Highest Paying Retail Jobs
Handling refunds and dealing with customer complaints and inquiries
Processing returns and exchanges is another significant part of a cashier’s job. All stores take returns on some, if not all, items. Cashiers must demonstrate a thorough knowledge of a company’s policies regarding this. They must also be able to handle complaints or frustrated customers with a positive attitude. Working well under pressure is an asset for this job.
Gift-wrapping purchases, or wrapping easily breakable items
Stores deal with damages frequently, especially around the holidays. To avoid an item breaking or being damaged in transit, cashiers should wrap individual items carefully and with appropriate materials.
Cashier Salary And Job Outlook
Median National Salary: $25,006
Education Required: High school diploma
Number of Jobs: 3,371,600
Job Growth 2020 – 2030: -10%
The Bottom Line
Cashiers help the overall flow and function of a store by managing all types of transactions, including returns. They can provide excellent customer service and maintain a positive attitude under stress.
Whether you’re hiring for this position or looking for a job as a cashier, check out our list of the best free job posting sites for ideas. Post your cashier job description on ZipRecruiter today!
